Returns

Returning Damaged / Defective Items

In cases of the damage or defect, the return process can be expedited by providing us a digital pictures or videos of the damage or defect (along with a clear description of the problem) through email. Our customer support team will deal with it in less than 24 hours in weekdays. (in the form of return, replacement, refund or account credit)

If the damage / defect cannot be verified via email contact, the product may be required to be returned to Factory
for inspection before a determination can be made as to the state of the product.

Return shipping cost

Edicion Especial LLC., will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by a Edicion Especial Customer Service Teams to be defective.
Otherwise, no abnormalities in our quality under the service will not provide return. Please contact us for the best
solution.

How long do I have to send back the items I don’t want to keep?

You have 5 days after you receive your box to send back returns in the mail. If the 5th day falls on a Sunday, please return by the following business day. If returns aren’t postmarked by the 5th day, we’ll assume you love your entire box and charge you for all the items in it.